Welcome to our store! We’ve designed this shipping policy to ensure a seamless and transparent shopping experience for you. By making a purchase from us, you agree to adhere to the terms outlined below.
A. Shipping:
Let us pamper you with cozy comfort and stylish elegance, all delivered straight to your door with absolutely no shipping costs. Shop now and indulge in the Hegotrich experience!
B. Shipping, Processing, and Order Deadlines:
Our commitment is to ship your goods within 5 to 7 business days (Monday to Friday). Please note that orders must be placed before 5:00 PM EST (New York) for processing. Processing typically takes 1 – 2 business days (Monday to Friday).
C. Delivery Terms:
We use the following shipping carriers:
- PostNL
- BPost
- UPS
- FedEx
D. Change of Address:
Should you need to modify the delivery address, please reach out to us at info@hegotrich.com within 24 hours of placing your order. Once an order is in transit, changes cannot be accommodated.
E. Tracking:
Upon shipment, you’ll receive a unique tracking number to monitor your order’s journey until it reaches you.
F. Cancellation:
You can cancel your order at any time before it’s shipped. If your order has already been dispatched, please refer to our refund policy for further assistance.
G. Packages Damaged in Transit:
If you notice any damage to your package during transit, we kindly request you reject it if feasible and contact our customer service team immediately for support. In case the package arrives without your presence, please notify our customer service team promptly for next steps.
Additional Information:
- E-Mail: info@hegotrich.com
At our store, your satisfaction is our priority. Should you have any queries or require further assistance, feel free to reach out to our dedicated customer service team. Thank you for choosing us for your shopping needs!